Members who book meeting rooms regularly build up booking fees on top of their membership. A competing space that bundles in some free hours can look like the better deal. Booking credits bundle a set number of free hours into a membership. Members book against that allowance at no charge until it runs out; anything beyond that is charged at the standard resource rate.

Credits are similar to booking coins, which work the same way but carry monetary value instead of hours.

Every booking credit equals 1 hour of booking time. Credits are deducted in increments of 0.25, rounding up to the next quarter-hour:

Credits carry no monetary value: OfficeRnD deducts 1 credit per hour of booking time, unless the booking is free of charge. If the booking is free—either because the resource does not have a resource rate assigned or because the resource rate is set to $0 per hour—no booking credits will be deducted.

Booking credits can be applied to meeting rooms and any other bookable resource you choose. Credits might apply to all bookable resources or only to some. When you add credits to a member or company profile, you choose which resources they apply to: all resources and resource rates, specific resource rates, or specific resource types.

Knowing what a credit is worth doesn't say how long you have to use it. Credits come in 2 types, and each behaves differently over time.

To see the credit allowance of a company or member, open their profile and scroll down to the Credits section:

Credits reach a member or company through one of two paths:

Either way, credits assigned to a company are shared across all its members: OfficeRnD tracks a single total for the company, not a total multiplied by the member count.

That choice of path also decides what happens to the credits if the membership changes.

Knowing how long a credit lasts doesn't say when OfficeRnD actually checks your balance and spends it.

When a member books a meeting room or another applicable resource, OfficeRnD checks for credits that apply to it. If credits are available, OfficeRnD deducts them automatically; if not, the booking is charged at the standard resource rate in the local currency.

This check occurs through the calendar in the Member Portal, the OfficeRnD mobile app, or your branded app. The same applies when an admin creates the booking on a member's behalf: the deduction still comes from that member's credits.

Because credits are tied to the month in which the meeting takes place, rather than the month in which the booking was made, a booking made well in advance can outrun that month's credits. A booking made in June for a meeting in August only draws from August's credits. This follows the same monthly accounting cycle as every booking. If August's credits don't exist yet, OfficeRnD charges the standard resource rate at the time of booking instead. Re-account a booking to apply credits added later →

Bookings that don't reach the day-rate threshold, where accumulated hourly costs would exceed the day rate, can still draw partly from credits. OfficeRnD bills any remaining hours at the standard resource rate. A 4-hour booking with only 3 credits available draws all 3 credits to cover the first 3 hours. The last hour bills at the resource rate.

Shorter bookings that don't hit the day-rate threshold can still draw partly from credits. OfficeRnD bills any remaining hours at the resource rate.

The booking's fee breakdown shows both parts of the charge. For example, let's look at the following booking:

Credits are consumed in the order they were added. Automatically generated monthly credits are the exception. Every monthly batch is created at the same timestamp, so there's no set order between batches added on the same day.

You manually add 10 credits to a member on Monday. On Tuesday, 2 batches of monthly credits (5 credits each) are automatically added. On Thursday, you manually add 2 more credits. The usage order is:

Booking credits can have the following statuses (visible in the company or member profile):

To see the credits allocated to a member or company, open their profile and scroll down to the Credits tab. You'll see each credit allocation and how many have been used.

The Credits tab only shows credits for the current month and the next month. This is standard display behavior. For example, in August, you'll see credits for August and September. In September, you'll see credits for September and October.

Credits with a longer validity period, such as a one-time allocation, stay active even when they're not all shown in that window. The 2-month display is a screen limitation, not a sign that longer allocations expired.

If you want an internal or admin company's members to book meeting rooms for free, assign unlimited credits instead of a 100% discount. Unlimited credits don't need to be updated when resource rates change. Learn how to make admin meeting room bookings free →

Why was my meeting room booking invoiced if the member has credits?

The booking was invoiced because the credits for that meeting's month didn't exist yet when the booking was made. Credits are tied to the month the meeting takes place, not the month you book it. A booking made 2 months ahead is charged at the standard rate until that month's credits are available. After they're available, you can re-account the booking to apply them.

Can credits be used for resources other than meeting rooms?

Credits can be used for any bookable resource, not only meeting rooms. You choose which resources a credit allocation applies to when you assign it.

What happens when a member runs out of credits?

Bookings are charged at the standard resource rate after a member's credits run out. You can set up a discounted resource rate to apply after credits are depleted. Learn how to add rate discounts to meeting room bookings →

Are credits shared between company members?

Credits assigned to a company are shared across all its members. OfficeRnD tracks one total for the company rather than multiplying it by the number of employees.

Can I control which credits are used first?

You can't control the order of automatically generated monthly credits. Batches created on the same day share a timestamp and are drawn in random order. Credits you add manually follow the order you added them, so earlier additions are used before later ones.

What happens to credits when a membership ends?

Credits tied to that membership's billing plan are canceled automatically when the membership ends. Credits added manually to the profile aren't affected, since they were never tied to the membership in the first place.