Charging accurately for Meeting Rooms, Hot Desks, and other bookable spaces gets complicated fast. You might price a room by the hour, a desk by the day or week, and a private office by the month, then vary all of it for weekends. Resource Rates are the pricing model that handles this: you define the cost rules once per resource, and Flex calculates the charge automatically when a member books.

In Flex, Resource Rates are in the billing layer and are attached to your bookable resources. They work alongside Billing Plans, one covering bookable resources, the other covering recurring or one-time services like office rentals and printing, so together they form your full pricing setup.

Before you set up a Resource Rate, confirm the following are in place.

A Resource Rate is a set of pricing rules you attach to a bookable resource. Each bookable resource uses only 1 resource rate; 1 resource rate can price many resources. When a member books that resource, Flex reads the rate and calculates the charge without any manual adjustment on your end.

Each rate can hold a payment method (currency, Credits, Coins, or Day Passes), base prices for different booking lengths, optional extras and amenities, a Revenue Account for the charges, and cancellation and booking policies. You create and manage every rate from the Admin Portal under Billing > Resource Rates, and you can create as many resource rates as your organization needs. Each resource still uses only 1 of these resource rates.

Resource Rates come in two types, and the right one depends on how long members typically book a resource.

You can still set a full-day price inside an hourly rate, for example, to discount longer bookings, without switching the resource to a daily rate.

Members can book outside business hours if you don't restrict it, so your rate needs to cover those times. Flex applies weekend and non-business-hour prices only when you set them.

A "weekend" here is any day not marked as a workday for your organization or location, so it follows your own calendar rather than a fixed Saturday-Sunday.

Flex uses a half-day price, a week price, or a month price only when the booking is at least that long. On an hourly rate, the Price per day is the maximum price of a booking. A daily rate has no maximum price, so a shorter booking can cost more than a longer booking. See the calculation rules with examples →

Resource Rates set the base price. Discounts and credits then adjust what the member actually pays.

You can assign rate discounts to Billing Plans so members automatically get preferred pricing, and they can pay with Credits or Coins where the rate allows. When both apply, Flex uses the discount first, then deducts Coins from the reduced price. Hourly credits work differently: 1 credit equals 1 hour regardless of the rate or discount. Add rate discounts to bookings →

What's the difference between Resource Rates and Billing Plans?

Resource Rates and Billing Plans are two separate pricing models for different things. Resource Rates price bookable resources like desks and Meeting Rooms, while Billing Plans price recurring or one-time services such as office rentals, dedicated desks, and printing.

Can members pay for bookings with Day Passes?

Members can pay with day passes when a daily resource rate accepts day passes. Each day pass pays for 1 full day. Members cannot use day passes for hourly bookings or half-day bookings.

Can I charge a different price on weekends?

You can set a separate price for weekend bookings on both hourly and daily rates. If you don't set one, Flex applies your standard rate on weekends instead.

Does Flex always charge the lowest price?

Flex does not always charge the lowest possible price. A half-day price, a week price, or a month price applies only when the booking is at least that long. At an hourly rate, the Price per day is the maximum price of a booking.

Can a resource have more than 1 resource rate?
A resource can have only 1 resource rate. The Rate field on the resource accepts 1 resource rate. To charge some members a lower price for the same resource, add a rate discount to the billing plan of these members. Add rate discounts to bookings →