➤ Product: OfficeRnD Flex with the Growth Hub add-on
➤ Who: Admins
➤ Where: Growth Hub > Storefront Settings > Detailed Page > FAQ tab
➤ Availability: Growth Hub is a paid add-on. See feature availability by plan →
Buyers who can't find basic answers, like cancellation terms or what's included in a booking, either abandon checkout or email your team instead. The FAQ section puts those answers directly on the detail page, so buyers get what they need without waiting on a reply.
FAQs live on the same Detailed Page screen as testimonials, under Storefront Settings. Once you turn an entry on, it shows up on every resource and plan detail page across your storefront.
How the FAQ section works
The FAQ section displays on resource and plan detail pages. Buyers select a question to expand its answer, and only one entry expands at a time. The first FAQ expands by default, so buyers notice the section is interactive.
Each entry has a question (up to 120 characters) and an answer (up to 600 characters), both plain text. You can add up to 50 FAQ entries.
Important: FAQ entries are global. The same set displays on every resource and plan detail page across your storefront, and you can't set different answers for a specific location, product type, resource, or plan. Write answers that work storefront-wide, not ones tied to a single location's hours or policy.
If you don't create any entries, or you turn all of them off, the FAQ section doesn't display on your detail pages at all.
Create an FAQ entry
With that global scope in mind, add entries that answer questions that apply to any resource or plan on your storefront, not just to one location.
To create an FAQ entry:
Go to Storefront Settings > Detailed Page > FAQ.
Click Create FAQ.
Type your question in the Question field.
Type your answer in the Answer field.
Click Save.
Repeat these steps for each question you want to answer. Buyers scan FAQs instead of reading them start to finish, so keep each answer short and specific.
Turn an FAQ entry on or off
If you want to remove an entry from view without losing its content, turn it off rather than rewriting it later.
To turn an entry on or off:
Go to Storefront Settings > Detailed Page > FAQ.
Find the entry you want to change.
Turn the toggle on or off.
An entry you turn off stays saved, so you can turn it back on later without retyping it.
Best practices
If you're not sure which questions to include, pull them from support tickets or booking emails rather than guessing what buyers might ask.
If your question runs longer than a sentence, or your answer runs past two or three sentences, buyers are more likely to skip it and email your team instead.
If you change a policy, like cancellations or prepayments, review your FAQ entries afterward so the storefront doesn't contradict your current terms.
FAQs
Why isn't the FAQ section showing on my storefront?
The FAQ section only appears when at least one FAQ entry is enabled. If every entry is turned off, or you haven't created any yet, the section won't appear on your detail pages.
Can I show different FAQs for different resources or plans?
You can't show different FAQs for different resources or plans. FAQ entries are global, so the same set displays on every resource and plan detail page across your storefront.
Is there a limit to how many FAQ entries I can add?
You can add up to 50 FAQ entries. Each entry also has its own limit: 120 characters for the question and 600 for the answer.
Can buyers see the FAQ section during checkout?
Buyers can't see the FAQ section during checkout. FAQs display only on resource and plan detail pages, so buyers see them before checkout starts, not during it.