Effective Resource Rate management in OfficeRnD is crucial for the smooth operation of your workspace. However, common mistakes can lead to inefficiencies and financial losses. This article highlights these common errors and offers practical solutions to help you optimize your resource management.

Scenario: You want members on a specific billing plan to pay less for a resource than other members. To do this, you plan to create a second resource rate for the same resource.

Why this setup does not work: Each resource uses only 1 resource rate. The Rate field on the resource accepts 1 resource rate, so a second resource rate cannot apply to the same resource.

Solution: Keep 1 resource rate on the resource. Add a rate discount to the billing plan of the members who pay less. Flex applies the discount automatically when these members book the resource. Add rate discounts to bookings →

Booking rules have a similar limit. A booking policy can set different rules only for active members and non-active members. Set different booking rules for non-active members →

Scenario: You want to add catering services to bookings.

Solution: Create a separate one-off Billing Plan categorized as a service:

Then, associate this plan with the Resource Rate used by the relevant Meeting Room. For detailed steps, refer to the following article: How to Add Extra Services.

Scenario: You add Resource Rates, thinking they are the actual bookable resources.

Solution: Learn the distinction between resources and Resource Rates. Actual Meeting Rooms, event spaces, and similar resources must be created under the Space module. The Resource Rate should then be linked to these resources to define their pricing and booking rules.

Scenario: You created Resource Rates but did not connect them to any bookable resources.

Solution: This oversight could lead to free-of-charge bookings and potential revenue loss. Please take a look at your Meeting Rooms and other bookable resources to identify any that lack an associated Resource Rate.