Our support specialists can handle any request. Please contact us via chat, email, or phone, or request a remote Q&A session.
OfficeRnD currently only offers support in English.
Support services based on subscription plan
Service | Standard Plan | Ultimate Plan |
Access to Help Portal and Resources | ✔ | ✔ |
✔ | ✔ | |
✔ | ✔ | |
Add-on | 2 docs/month | |
Prioritized Case Handling |
| ✔ |
| 4 hours/month | |
| ✔ |
Contact [email protected] to upgrade your support plan.
Ticket severity
When you email us, we will open a ticket and assign it a severity level. Ticket severity indicates its business impact on your end, which can increase its priority in the support queue.
Severity | Description |
Critical / SEV 1 | A problem prevents the platform from functioning normally, and there is no workaround to continue executing your business operations. |
Restricted Operations / SEV 2 | A less severe problem that may restrict the platform's usage but does not prevent it from operating. |
Normal / SEV 3 | Questions and feedback on the platform features and functionality. |
First response time
The first response time reflects the average time it takes for someone from our team to contact you and provide information about the next steps we will take to resolve it.
Severity | First Response Time (Standard) | First Response Time (Ultimate) |
Critical / SEV 1 | 4h | 1h |
Restricted Operations / SEV 2 | 24h | 8h |
Normal / SEV 3 | 24h | 10h |